Privacy Policy

Last updated: 15th January 2026

Data Controller Information

Strategiera S.A. is the data controller responsible for your personal data. We are registered in Belgium with registration number 748206395 and VAT number BE0739618420. Our registered office is located at Meir 126, 8060 Bruges, Belgium.

Data We Collect

The data we collect depends on how you interact with our website and services. We collect information that you provide directly to us and information that is automatically collected when you use our website.

Information You Provide

• Contact Information: Name, email address, phone number, and postal address when you contact us or request services
• Project Information: Details about your building or construction project when you request quotes or consultations
• Communication Records: Records of your communications with us, including emails, phone calls, and messages
• Service Preferences: Your preferences regarding our services and communications

Information Collected Automatically

• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns
• Device Information: Information about your device, browser type, operating system, and IP address
• Cookies and Tracking: Data collected through cookies and similar technologies (see our Cookie Policy for more details)

How We Use Your Information

We use your personal data for various purposes based on different legal grounds under GDPR. Here's how we use your information and the legal basis for each use:

Service Delivery (Contract Performance)

• Providing building and construction services you have requested
• Processing and responding to your enquiries and service requests
• Managing and delivering our contractual obligations
• Providing customer support and technical assistance

Business Operations (Legitimate Interest)

• Improving our website functionality and user experience
• Analysing usage patterns to enhance our services
• Conducting business planning and development activities
• Protecting against fraud and ensuring website security

Legal Compliance (Legal Obligation)

• Complying with applicable laws and regulations
• Responding to legal requests and court orders
• Maintaining records as required by law

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: Trusted third-party service providers who assist us in operating our website and conducting our business, under strict confidentiality agreements
• Legal Requirements: When required by law, regulation, or legal process
• Business Protection: To protect the rights, property, or safety of Strategiera, our customers, or others
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Our data retention periods are as follows:

• Contact and Enquiry Data: Retained for 3 years after last contact to maintain service continuity
• Customer Service Records: Retained for 5 years after service completion for warranty and legal purposes
• Website Usage Data: Retained for 2 years for analytics and improvement purposes
• Legal and Compliance Records: Retained as required by applicable Belgian and EU laws

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Right to Withdraw Consent: Withdraw consent where processing is based on your consent

To exercise any of these rights, please contact us using the details provided in the "Contact Information" section below. We will respond to your request within one month, as required by law.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we will ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. For detailed information about our use of cookies, including how to manage your cookie preferences, please see our Cookie Policy.

Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe that our processing of your personal data violates data protection laws, you have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit) or your local supervisory authority.